#Support is our official help channel, and is maintained by the Support Team. The channel is run solely by a dedicated team of network staff. To help ensure that everyone receives the assistance they need, we ask that the following rules be observed when joining #support:

• Idling is not permitted. Ocassionally people will bring up information which is not meant for everyone, so to help avoid larger problems we do not permit idling.
• Upon joining #support, we ask that you message HelpServ with a short description of your problem. This allows support staff to gather any necessary information they may need before needing to talk to you. It also allows us to keep a record of your request, for quality assurance purposes.
• We expect your attention to be on #support when your present in the channel. If you are unresponsive when a staff member is addressing you, you may be kicked/banned from the channel for a short period of time. This will also cause you to lose your place in the queue.
• Once you feel you have been satisfactorily helped, you should /part #support so that others may join and receive assistance as well.

Please direct all complaints about staff member conduct to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .